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I don't think I would change a thing.
I spoke with a rep when I made my recent order so I could match to my previous order, some months ago, that rep was very professional, was able to find my previous order (I didn't have any information just phone and address)...him being able to do that with little info was wonderful, you don't see that kind of service often anymore...
Being a Internet based business you have brought great personal customer service to a level other Internet based companies should look to progress to.
Your pricing is very competitive, to any one local to me. (And your service is better than local business's-- you have more choices, where as some one local would have to order what I needed, would be more expensive, and would take several weeks to deliver).
The order was shipped very promptly.
I would highly recommend you to my friends and business associates.
Sincerely,
Ken L.
World Gym Express
President
"Imagine my surprise when my husband told me that our order which included a set of mini-blinds and three pleated shades arrived while I was visiting a friend in England - several days before we were expecting them!
We got them all hung and installed this past weekend, and I just had to write and thank you for your quality customer service, professionalism, and excellent products! The blinds and shades were installed and fit perfectly!
I'm so excited! Unfortunately, my husband isn't quite sharing my level of excitement. He's keeping a very close eye on me while I prowl through the rest of the house with tape measure in hand, trying to figure out which window(s) we need to dress up next! <grin>
Thank you again for your service!
"The answer to "if there were one thing about your products, service or whatever, that I would change, what would it be?" Simple, not a thing. Your website was easy to understand, it was well thought out and very descriptive so that someone that is not in the business (like me), would understand what your product was and what to expect. The product was delivered when you said it would be, the quality of the product is as good or better than you described.
Thank you, I certainly was not disappointed, would not hesitate to order again from your company."
Bill S.
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"Hello,
I just wanted to say "THANK YOU" for everything you did to complete and get my order to me for Valentines. THANK YOU! THANK YOU! THANK YOU!
I know exactly where I will tell anyone who needs new blinds to go. Your company and service personnel are awesome!!
THANKS AGAIN,"
Roger M.
"Gill took my order over the phone, he was very professional, quick and to the point .....kudos to Gill, thanks x 2. You have been an extremely professional company to deal with. Very important for my single parent lifestyle at warp 8.
I had stopped by a retail shop a couple months ago only to wait for nearly an hour to get served up more issues rather than answers and the support I had hoped for.
The #1 Blind's Store you are!"
Kirk H.
"Since my order, I have been touting the Blinds.ca website. I had three primary needs (1) Quality, (2) Price,
and (3) Speed.
(1) Quality: I have had enough frustrations with low quality blinds to know not to skimp. As a result when placing my recent Blinds.ca order, I
ordered primarily Hunter Douglas blinds, a name of quality. I also needed some black-out blinds for my child's room, and found your product quite a
bit cheaper. My thought was that since these were only temporary (a few years at max) and probably wouldn't be operated frequently, it was all right
to order what I perceived as a lower quality blind. I have to admit, I've been shocked with the quality of the Blinds.ca brand blinds. So much so,
that I am regretting purchasing the Hunter Douglas blinds, and wish that I would have only ordered the Blinds.ca product
(2) Price: Prior to ordering my blinds, I compared your prices on with several local vendors including Lowe's.
I found them to be significantly less expensive (I'd guess anywhere from 25-30%).
(3) Speed: Unfortunately, I neglected to order the blinds in early January when I had planned. I recently finished off my basement, and put a 100
inch projection television in the basement. The daylight that my windows allowed made it very difficult to view the picture. We were having a super
bowl party, and I wanted to make sure everyone could see the game. Had I ordered the blinds in early January, it wouldn't have been a problem to
install them prior to the game. But I neglected to order them that early. Instead, I ordered them about a week and a half before the game. While
placing my order, I was disappointed to see that they probably wouldn't arrive until after the game. Imagine my shock and suprise to see them arrive
the Thursday before the game!!! I was able to get them up that evening, in plenty of time before the game.
You'll notice that one area I left off entirely was service. I've found that working with online vendors, service is generally lacking, if existant
at all. I must admit, the Blinds.ca experience was the best online experience I've ever had. From your easy to use ordering system to frequent
emails indicating the current status of shipments, to this very email as a follow up, you've shown that you insist on great customer service.
As a result, I will gladly forward on your coupon to all of my friends and family, with my highest recommendations for Blinds.ca.
Thank you,"
John A.
"I was very happy with your product and service. Nothing I would change...
Thanks,"
Lori P.
"I received my blinds and was extremely happy with them. Can think of nothing I can suggest to improve your great
product and service. I really appreciate being able to trust a product and supplier. I will definitely refer others to you and place additional
orders myself.
Happy Holidays!"
Alice R.
"I like the blinds and didn't have any problems.. You all do a good job! Thanks,"
Vin M.
"The next time I need blinds, I'm definitely coming back to your company. The blinds are absolutely beautiful,
and were exceptionally easy to install. I was amazed that it only took about a week to arrive at my doorstep......talk about speedy service!
So, I've got beautiful, great-quality, low-priced blinds .....nothing beats it!
Thanks,"
Diane K.
"I had a wonderful experience with your company. The customer support person was great and the blinds are a
perfect fit. Thank you."
Julie C. |
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