Want Help? Call: 866-551-3166

SEPTEMBER 23, 2020 - COVID-19 Update - Learn More

We are experiencing high call volumes and longer than normal wait times due to COVID-19. Skip the wait and check your order status online.

Ready to Help. Ready to Deliver.

Blinds.ca's design and customer service teams remain available 7 days a week to serve our customers. These teams are working remotely with ample resources and technology to answer questions, provide free design consultations, and get your perfect window treatments delivered right to your door.

Frequently Asked Questions

Will there be any product delays?

We are experiencing longer production times due to COVID-19. We've updated production times listed on all product pages. We keep this information as up-to-date as possible for each window treatment and accessory and are closely monitoring all items. Since our products are custom and made to order, we may encounter issues in production after purchase. If we become aware of a product delay after you purchase your product, we will notify you as soon as possible.

Can I order samples?

As of now, we are now able to send out samples on a limited selection of our products with hopes of expanding our assortment in the near future. You can view availability on each product page. To ensure the safety of our associates, we have reduced the number of people allowed in our warehouse to ensure appropriate social distancing. This may mean that you may experience slower delivery than normal, and we appreciate your patience.

What are your employees doing?

We are cooperating with best practices and government orders by working remotely. If you're talking to us and hear one of our pup's bark, it's because we're being diligent to ensure the health and safety of our families and communities.

We Are Here For You

Have more questions? You can contact us online or over the phone. As we work from home offices, dining room tables, and the occasional bean bag chair, all you have to do is reach out, and we will continue to provide you the best service and the best window treatments, just as we have been for more than 24 years (plus, you might even meet some of our pets and families while you're at it)

 

100% Satisfaction Guarantee

If you're not 100% satisfied with the style, color or quality of your product, we'll work with you to make it right.

Simply contact us within 30 calendar days after delivery to your home and we'll walk you through returning your blind. We'll send a replacement of equal value at no additional charge. If a remake would not correct your issue, we'll happily give your money back.

If you'd like a replacement specifically for color, we'll help you order a free sample of your product in the new color. After you receive the sample and know you'll love the new color, contact us and we'll send your free replacement blind.

You must have received your product to qualify for this policy. Prior authorization is required for returns. Limit one replacement per product. Once you've ordered a replacement, we cannot issue a refund for the same item. Limit 10 items per household per lifetime.

Due to volume, commercial orders are not covered by this guarantee. A commercial order is any order containing 25 or more of the same product, of tax exempt status, or delivered to a non-residential address.

This guarantee does not cover any product ordered outside our recommended sizes or specifications. Please be sure to view all specifications on the product page before ordering.

View our cancellation policies here.

Measuring changes are not available as part of this guarantee — but don't worry — our SureFit™ Guarantee can help you if you've made a measuring mistake.

Have an Issue? Let's Solve It!

Call us at 866-551-3166 or e-mail us here.

Made a Measuring Mistake?

No worries! We can still help you out with our SureFit Guarantee

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866-551-3166