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Our Policies

Color Accuracy:

Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we'd like to suggest that you order all of your blinds of a given color at one time. There are sometimes slight variations between dye lots.

14-Day Price Guarantee

Worried that a product you want may go on sale soon? If you buy a product from us and see it at a lower price within 14 calendar days after your original purchase, just give us a call at 866-551-3166 and we'll refund the difference!

Be sure that the sale item has the same options as your original selection, and that the sale price is live on the site when you contact us to claim the guarantee. If these criteria are met, we'll give you a credit for the difference in price, plus tax.

Fabric Back lighting:

"Back lighting" happens when light filters in through translucent fabrics from behind. Our swatches don't show you the effect of back lighting, which can soften colors and highlight fabric textures. If you'd like to see how back lighting affects the color or texture of a particular material go visit your nearest retailer or request a sample from us.

Secure Internet Commerce:

What is online security?

When you place orders all of your information is processed through our secure server. Blinds.ca utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.

Your Private Information WILL Remain Confidential

We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

Window Measurements:

For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.

For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide.

Payment Options:

Since all window treatments from Blinds.ca are custom made to your specifications, all orders are paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier's cheques, personal cheques and money orders must be mailed to our office before your order is started. All orders paid by cheque will require a holding period of 5-7 calender days for your cheque to clear before the order will be put into production.

Changes, Cancellations and Refunds:

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

Discontinued and/or Back Ordered Items:

Blinds.ca has no control over products that are discontinued or placed on backorder by the various manufacturers. Blinds.ca will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see "Delivery Times" noted below.

Shipping Information:

Shipping Methods & Charges: - All orders ship with NO DUTY or CUSTOM CHARGES! Plus, we offer FREE SHIPPING throughout Canada. For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you. If your package is too large to ship by standard shipping, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. No shipments can be made to PO Box addresses.

Multiple Shipments - Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!

Shipments to the United States - For shipments to addresses in the United States, we recommend ordering from our sister site, Blinds.com.

Delivery Times - Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please call for a better estimate of delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforseen problems. Blinds.ca cannot be responsible for shipping delays caused by problems which are beyond its reasonable control.

Oversized Shipments
For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide), it is highly recommend that you inspect all packages for damage.

Sales Tax:

Sales tax is automatically calculated for your province upon checkout.

Inspection of Merchandise:

IMPORTANT:

Inspect your merchandise as soon as you receive it and notify Blinds.ca immediately if the merchandise has been damaged in shipment. Also, please cheque to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify Blinds.ca that the merchandise has been damaged in shipment or was made incorrectly within 14 calendar days of the date that the merchandise is delivered to you, Blinds.ca will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify Blinds.ca that the merchandise has been damaged in shipment during this 14 day period, Blinds.ca will not repair or replace the damaged merchandise at no cost to you. All damaged shipments must be signed for as damaged.

Express Warranties:

Global Custom Commerce, Inc. does not manufacture any of the products sold through this site. Express Warranties with respect to the blinds/shades you are purchasing from Blinds.ca are provided to you directly by the manufacturer of these products and are incorporated into your order. To read the warranty that applies to the specific blinds or shades you are ordering, please click on the 'warrantee and care' links at each products information page. Blinds.ca ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.

Do I Need to Buy Hardware or Screws?

All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.

Commercial Orders

Any order containing 25 or more of the same product, of tax exempt status, or delivered to a non-residential address will be considered a commercial order.

Commercial orders do not qualify for our 100% Satisfaction or SureFit™ Guarantees.

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866-551-3166