Want Help? Call: 866-551-3166

MAY 31, 2020 - COVID-19 Update - Learn More

We are experiencing high call volumes and longer than normal wait times due to COVID-19. Skip the wait and check your order status online.

Ready to Help. Ready to Deliver.

Blinds.ca's design and customer service teams remain available 7 days a week to serve our customers. These teams are working remotely with ample resources and technology to answer questions, provide free design consultations, and get your perfect window treatments delivered right to your door.

Frequently Asked Questions

Will there be any product delays?

We are experiencing longer production times due to COVID-19. We've updated production times listed on all product pages. We keep this information as up-to-date as possible for each window treatment and accessory and are closely monitoring all items. Since our products are custom and made to order, we may encounter issues in production after purchase. If we become aware of a product delay after you purchase your product, we will notify you as soon as possible.

Can I order samples?

As of now, we are now able to send out samples on a limited selection of our products with hopes of expanding our assortment in the near future. You can view availability on each product page. To ensure the safety of our associates, we have reduced the number of people allowed in our warehouse to ensure appropriate social distancing. This may mean that you may experience slower delivery than normal, and we appreciate your patience.

What are your employees doing?

We are cooperating with best practices and government orders by working remotely. If you're talking to us and hear one of our pup's bark, it's because we're being diligent to ensure the health and safety of our families and communities.

We Are Here For You

Have more questions? You can contact us online or over the phone. As we work from home offices, dining room tables, and the occasional bean bag chair, all you have to do is reach out, and we will continue to provide you the best service and the best window treatments, just as we have been for more than 24 years (plus, you might even meet some of our pets and families while you're at it)

Colour Accuracy:
Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary.  In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers.

Fabric Back lighting:
"Back lighting" happens when light filters in through translucent fabrics from behind.  Our swatches don't show you the effect of back lighting, which can soften colors and highlight fabric textures.  If you'd like to see how back lighting affects the color or texture of a particular material go visit your nearest retailer or request a sample from us.

 Secure Internet Commerce:
What is online security - When you place orders all of your information is processed through our secure server. Blinds.ca utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.

Your Private Information WILL Remain Confidential
We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

Window Measurements:
For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.
Inside mount
An inside mount fits within the window frame. On inside mounts specific deductions are taken by the factory for operating clearance. These deductions vary for each manufacturer and each product and are only approximate deductions. For more specific details please go to to the product page for the product you are interested in on our site before completing your order.
Outside mount
An outside mount overlaps the window opening. Allowances are not taken by the manufacturer on this product. This is because you will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim etc if you so wish.

Payment Options:
Since all window treatments from Blinds.ca are custom made to your specifications, all orders are paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier's checks, personal checks and money orders must be mailed to our office before your order is started. All orders paid by check will require a holding period of 5-7 days for your check to clear before the order will be put into production.

Changes, Cancellations and Refunds:
Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business.  Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order. We place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for in stock materials before 4 P.M. Eastern Standard Time will normally begin production the morning of the next day.

Cancellations and Changes in orders can only be made for a period of 12 hours after your online order is finalized. However, blinds made in one day are excluded and can not be cancelled or changed. All cancellations and changes effected during this 12 hour period will be subject to a manufacturers restocking charge, where applicable, and a Blinds.ca 6% administrative charge. In the event that you cancel your order during this 12 hour period, Blinds.ca will refund your money minus the manufacturer's restocking charge, where applicable, and the Blinds.ca 6% administrative charge. Under no circumstance will Blinds.ca either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

Discontinued and/or Back Ordered Items:
Blinds.ca has no control over products that are discontinued or placed on backorder by the various manufacturers. Blinds.ca will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see "Delivery Times" noted below.

Shipping Information:
Hit your "backspace" button to go back to price charts
Shipping Methods & Charges: - All orders ship with NO DUTY or CUSTOM CHARGES! Plus, we offer FREE SHIPPING throughout Canada, as long as the product(s) you order are less than 94" wide. For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you. If your package is too large to ship by standard shipping, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. The following shipping charges apply to all orders that are 94" wide and/or long and up:

 Order
Charge
1. Orders under 90" long.
Shipped within the contiguous 48 U.S.
FREE
2. Orders over 90" long.
Shipped within the contiguous 48 U.S.
$70.00 per shipment per manufacturer

Multiple Shipments - Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!


If you have any questions about our shipping policy, please call us at the number at the top of this page.

Delivery Times - Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please e-mail for a better estimate of delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. Blinds.ca cannot be responsible for shipping delays caused by problems which are beyond its reasonable control.

Sales Tax:
Sales tax is automatically calculated for your province upon checkout.

Inspection of Merchandise:
IMPORTANT: Inspect your merchandise as soon as you receive it and notify Blinds.ca immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify Blinds.ca that the merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, Blinds.ca will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify Blinds.ca that the merchandise has been damaged in shipment during this 7 day period, Blinds.ca will not repair or replace the damaged merchandise at no cost to you.

Express Warranties:
Express Warranties with respect to the blinds/shades you are purchasing from Blinds.ca are provided to you directly by the manufacturer of these products and are incorporated into your order. To read the warranty that applies to the specific blinds or shades you are ordering, please click on the 'Care and Warranty' links at each product's information page. Blinds.ca ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.

Do I Need to Buy Hardware or Screws?
All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.

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866-551-3166