Want Help? Call: 866-551-3166

AUGUST 7, 2020 - COVID-19 Update - Learn More

We are experiencing high call volumes and longer than normal wait times due to COVID-19. Skip the wait and check your order status online.

Ready to Help. Ready to Deliver.

Blinds.ca's design and customer service teams remain available 7 days a week to serve our customers. These teams are working remotely with ample resources and technology to answer questions, provide free design consultations, and get your perfect window treatments delivered right to your door.

Frequently Asked Questions

Will there be any product delays?

We are experiencing longer production times due to COVID-19. We've updated production times listed on all product pages. We keep this information as up-to-date as possible for each window treatment and accessory and are closely monitoring all items. Since our products are custom and made to order, we may encounter issues in production after purchase. If we become aware of a product delay after you purchase your product, we will notify you as soon as possible.

Can I order samples?

As of now, we are now able to send out samples on a limited selection of our products with hopes of expanding our assortment in the near future. You can view availability on each product page. To ensure the safety of our associates, we have reduced the number of people allowed in our warehouse to ensure appropriate social distancing. This may mean that you may experience slower delivery than normal, and we appreciate your patience.

What are your employees doing?

We are cooperating with best practices and government orders by working remotely. If you're talking to us and hear one of our pup's bark, it's because we're being diligent to ensure the health and safety of our families and communities.

We Are Here For You

Have more questions? You can contact us online or over the phone. As we work from home offices, dining room tables, and the occasional bean bag chair, all you have to do is reach out, and we will continue to provide you the best service and the best window treatments, just as we have been for more than 24 years (plus, you might even meet some of our pets and families while you're at it)

Product Warranty

We extend the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This is in addition to any warranty provided by manufacturers of products sold under brand names.

What is covered:

What is not covered:

  • Improper installation, operation or cleaning
  • Normal wear and tear
  • Excessive exposure to heat, sunlight or moisture
  • Damage from children, pets or insects
  • Improper cleaning
  • Alteration of any kind

Resolution of Warranty Issues:

Resolution Procedures: Call the number on our website, and provide your original order number.

This warranty takes the place of all other stated warranties, whether written or oral. In no event shall we be liable for incidental or consequential damages that may result from any defect in product or breach of this warranty. We reserve the right to inspect any part or component prior to replacements. In order for repair or replacement to be made, a Bill of Sale, canceled check or other payment record verifying the original purchase date must be presented to us. The exclusion or limitation of incidental or consequential damages may vary according to state of purchase, therefore the above limitations or exclusions may not be applicable to you. This warranty gives you specific legal rights and may also include other rights which may vary from state to state.

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866-551-3166