Blinds.ca - blinds order policies, terms, conditions

Colour Accuracy:
Although we do our best to make sure that the colours printed on our web site are accurate, actual colours will vary. In addition, subtle colour differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any colour variations that are possible from our scanning of the actual samples. If an exact colour match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal colour variations as stated by the manufacturers. In addition to the above considerations regarding colour, we'd like to suggest that you order all of your blinds of a given colour at one time. There are sometimes slight variations between dye lots.

Fabric Back lighting:
"Back lighting" happens when light filters in through translucent fabrics from behind. Our swatches don't show you the effect of back lighting, which can soften colours and highlight fabric textures. If you'd like to see how back lighting affects the colour or texture of a particular material go visit your nearest retailer or request a sample from us.

Secure Internet Commerce:
What is online security - When you place orders all of your information is processed through our secure server. Blinds.ca utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.

Your Private Information WILL Remain Confidential
We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

Window Measurements:
For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.

Inside mount
An inside mount fits within the window frame. On inside mounts specific deductions are taken by the factory for operating clearance. These deductions vary for each manufacturer and each product and are only approximate deductions. For more specific details please go to to the product page for the product you are interested in on our site before completing your order.
Outside mount
An outside mount overlaps the window opening. Allowances are not taken by the manufacturer on this product. This is because you will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim etc if you so wish.

For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide.

Payment Options:
Since all window treatments from Blinds.ca are custom made to your specifications, all orders are paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier's cheques, personal cheques and money orders must be mailed to our office before your order is started. All orders paid by cheque will require a holding period of 5-7 days for your cheque to clear before the order will be put into production.

Changes, Cancellations and Refunds:
Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order. We place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for in stock materials before 4 P.M. Eastern Standard Time will normally begin production the morning of the next day.

Cancellations and Changes in orders can only be made for a period of 12 hours after your online order is finalized. All cancellations and changes effected during this 12 hour period will be subject to a manufacturer's restocking charge, where applicable, and a Blinds.ca 6% administrative charge. In the event that you cancel your order during this 12 hour period, Blinds.ca will refund your money minus the manufacturer's restocking charge, where applicable, and the Blinds.ca 6% administrative charge. Under no circumstance will Blinds.ca either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond the control of Blinds.ca and its associates. In the event of a known delay, when the manufacturer contacts us you will be contacted that day. Blinds.ca reserves the right to reject any order, at its discretion.

Discontinued and/or Back Ordered Items:
Blinds.ca has no control over products that are discontinued or placed on backorder by the various manufacturers. Blinds.ca will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see "Delivery Times" noted below.

Shipping Information:

Shipping Methods & Charges: - All orders ship with NO DUTY or CUSTOM CHARGES! Plus, we offer FREE SHIPPING throughout Canada, as long as the product(s) you order are less than 94" wide. For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you. Blinds.ca products are made in Canada. If your package is too large to ship by standard shipping, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. The following shipping charges apply to all orders that are 94" wide and/or long and up:

Order

Charge

1. Orders under 94" wide.

FREE SHIPPING
Standard Purolator or FedEx Shipping (4-6 business days)
FREE Samples shipped via CanadaPost

1. Orders under 94" wide.

Priority 1-3 day Shipping
$30.00 (CDN$ 30 per unit)

2. Orders over 94" wide.
$70.00 per shipment per manufacturer

3. Vinyl Verticals over 94" long.

$70.00 per shipment per manufacturer

4. All Shutters
$70.00 per shipment per manufacturer
for all sizes

Multiple Shipments - Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!

Shipments to the United States - For shipments to addresses in the United States, we recommend ordering from our sister site, Blinds.com.

Delivery Times - Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please call for a better estimate of delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforseen problems. Blinds.ca cannot be responsible for shipping delays caused by problems which are beyond its reasonable control.

What is Order Processing?

Due to an increase in our processing costs (e.g. credit card fees, package handling, etc.) we had to regrettably institute a price adjustment for processing and handling orders. Our flat rate is now $4.95 per order, which represents only a fraction of our actual handling costs. We also do not charge for shipping, which costs us considerably more than the $4.95. We appreciate your business. Please be assured that we will always strive to bring you the lowest blinds prices, with superior quality and service.

Sales Tax:
Sales tax is automatically calculated for your province upon checkout.

Price Comparison Policy:
Home Depot is a registered trademark of Home Depot Inc. and Rona's is a registered trademark of Rona's Companies Inc. Comparative prices listed in this website are based on regular telephone surveys and in store shopping conducted by employees or affiliates of Global Custom Commerce, LP and reflect the prices quoted to consumers for the listed product.

Inspection of Merchandise:
IMPORTANT: Inspect your merchandise as soon as you receive it and notify Blinds.ca immediately if the merchandise has been damaged in shipment. Also, please cheque to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify Blinds.ca that the merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, Blinds.ca will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify Blinds.ca that the merchandise has been damaged in shipment during this 7 day period, Blinds.ca will not repair or replace the damaged merchandise at no cost to you. All damaged shipments must be signed for as damaged.

Express Warranties:
Global Custom Commerce LP does not manufacture any of the products sold through this site. Express Warranties with respect to the blinds/shades you are purchasing from Blinds.ca are provided to you directly by the manufacturer of these products and are incorporated into your order. To read the warranty that applies to the specific blinds or shades you are ordering, please click on the 'warrantee and care' links at each products information page. Blinds.ca ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.

Do I Need to Buy Hardware or Screws?
All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.