| 1. How do I contact you? |
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Answer:
Call, email, mail, or fax us any
questions. Our professional staff is eager to help you. All contact information is provided on the right side of
every page of our site, including this one. |
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| 2. Do you charge for shipping? |
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Answer:
If your products are all under 94"
there is no charge for shipping anywhere in Canada. For products wider than 94", shipping
is CDN$ 70. |
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| 3. Do you ship catalogues or brochures? |
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Answer:
No, sorry. We try our best to make
all of the information for our products available on our Web site including but not limited to measuring
instructions, installation instructions, color charts and care & warranty information. We do offer up to 10 free samples so you can touch and compare the material - which is even better than a catalogue. |
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| 4. Can I return the blinds I purchased? |
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Answer:
Since all products are custom,
made-to-order for each customer they cannot be returned except for warranty repairs. Orders cannot be cancelled or
modified once production has begun. When you follow our instructions we guarantee your blinds will fit perfectly. We
understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no
charge to you. If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you
may return the product to the factory for alteration or we will have it remade at a discount. |
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| 5. What methods of payment do you accept? |
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Answer:
We accept MasterCard, Visa, American Express, and personal or company cheques. |
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| 6. How long will it take to receive my order? |
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Answer:
Most orders are shipped as soon as
they are completed. These times vary from product to product. If you ordered more than one brand they may arrive
on different days depending on the manufacturers' production time and distance from your home or business. |
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| 7. Do you charge sales tax? |
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Answer:
Yes -- taxes are automically calculated for your province during checkout. |
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| 8. Can I change or cancel my order? |
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Answer:
Changes or cancellations can only
be made during the first 12 hours and as long as your order has not gone into production. There is a 10%
cancellation fee on orders that can be stopped. In most cases, no changes or cancellations can be made on one-day products. |
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| 9. Do you ship outside of North America? |
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Answer:
Currently, we only ship to the U.S. and Canada. |
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| 10. When do you charge my credit card? |
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Answer:
Since all of our products are
custom made the credit card is charged before the order is placed into production. This usually happens within 24
hours of placing your order. |
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| 11. How secure is my credit card online? |
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Answer:
When you place orders all of your
information is processed through our secure server. Blinds.ca utilizes industry-standard Secure Sockets Layer
(SSL) technology that encrypts all your information before it is sent to us. So it is very safe. |
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| 12. Will I receive an order confirmation? |
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Answer:
Yes, you will receive an email
confirmation of your order at the email address you provide. Please make sure that you thoroughly look over your
order for accuracy. Remember, orders cannot be cancelled or returned for any reason once production has begun. |
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| 13. Do you share any of my personal information? |
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Answer:
We have never and will never share
your information with anyone. We respect your privacy. All personal information you provide to us WILL remain
absolutely confidential and be used solely to communicate better with you. |
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| 14. What if I don't see the product I wanted? |
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Answer:
We update our Website constantly.
If there is a particular product you want but can't find it on our site then please call or email us at the number
listed at the top of this page. |
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| 15. How can I find out what the product terms mean? |
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Answer:
Blinds.ca incorporates a
comprehensive dictionary into the site that highlights terms that have fuller explanations. Just click on the blue
underlined links and a small window will pop up with a brief explanation. |
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| 16. Who is responsible for proper measurements? |
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Answer:
IMPORTANT: Please take extra time to measure ALL of your
windows accurately. Since all of our products are custom made and are not returnable except for warranty repair, it is up to you to provide
us with accurate sizes. You can find specific measuring instructions on each product page. Just look for the link titled "How To Measure"
next to the product image. Measure EVERY window, and measure them twice to be sure. Sometimes two or three windows in the same room can look
identical but could actually be off by as much as 3/4". General measuring instructions are found here.
When you follow our instructions we guarantee your blinds will fit perfectly. We understand that mistakes happen. If we make a mistake
on your order we will either repair or remake it at no charge to you. If you make a mistake in measuring or ordering please contact us. Depending
on the type of error, you may return the product to the factory for alteration or we will have it remade, both at a discount. |
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| 17. What if I measure something incorrectly? |
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Answer:
We will do whatever we can to assist
you with improperly measured blinds. Sometimes, if the measurement is only slightly off it can be resized at a
nominal fee (sometimes free, except for shipping)- this depends entirely on how far off and what type of blind or
shade it is. |
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| 18. What if my blinds are damaged during shipping? |
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Answer:
We'll take care of any damage
incurred during shipping.
IMPORTANT: Inspect your merchandise as soon as you receive it and notify us
immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you
ordered were made exactly as you specified when you ordered them. If you notify us within 7 days of the date that
the merchandise is delivered to you that the merchandise has been damaged in shipment or was made incorrectly, we
will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the
merchandise has been damaged in shipment during this 7 day period, repairs or replacements cannot be made at no
cost. All damaged shipments must be signed for as damaged. |
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| 19. Which name brands do you carry? |
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Answer:
Currently we offer Graber, Bali, and Blinds.ca brand products. |
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| 20. Which brand or type would be best for me? |
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Answer:
This depends on a number of factors. For more helpful advice call to speak with an experienced design consultant. |
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| 21. Is there a shipping charge for oversized blinds? |
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Answer:
Please view our shipping policies here. |
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| 22. Are these first quality? Do you sell seconds? |
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Answer:
We only sell first quality products;
never seconds. They are made at the major name brand factories and shipped directly to you. |
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| 23. Difference between inside & outside mount? |
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Answer:
An inside mount is when the blind,
shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater
look. An outside mount can be used if there isn't enough depth to mount the product inside the opening. Sliding
glass doors and wood cased shallow windows are popular outside mount choices. |
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| 24. Will I be able to install these blinds myself? |
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Answer:
Absolutely. All of the products we
sell are easy to install. With the information installation instructions found on our Web site and included along
with your order, with a few simple hand tools you should easily be able to install all of the products we
carry. |
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| 25. What if I can't? Can you recommend someone? |
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Answer:
If you have a problem installing
any of your products give our customer service department a call at the phone number on the right side of this
page for guidance. If you don't feel comfortable installing them yourself, then ask our customer service
department if they can recommend a third party installation firm to handle it for you. |
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| 26. Do you supply all the necessary hardware? |
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Answer:
All of the necessary hardware
including installation brackets are included with your blinds. Sometimes spacer blocks or shims may be needed and
would need to be found at your local hardware store. |
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| 27. Do you supply install screws and fasteners? |
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Answer:
Yes. However, there are many
different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall,
plaster, steel, etc. It's not feasible for manufacturers to include screws/fasteners that will work for all
applications, but the ones included should work fine. |
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| 28. Are the installation instructions included? |
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Answer:
The products come with the
installation instructions in the box. If you can't find the instructions in the box, look on our Web site for your
product and you'll find them there. Or, call our customer service department at the phone number on the right side
of this page. |
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| 29. How do I contact customer service? |
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Answer:
All contact information is shown on
the right side of all the pages of our site (including this page). |
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| 30. What type of product warranty do you have? |
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Answer:
Specific warranty information is
shown on each product page. Just look for the link to the right of the main product image near the top of the
page.
Manufacturers usually offer Limited Lifetime Warranties. |
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| 31. How do I check order status? |
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Answer:
Please call the number at the top of this page to check the status of your order. |
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| 32. How do I clean and care for my blinds? |
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Answer:
Specific care and warranty
information is shown on each product page. Just look for the link to the right of the main product image near the
top of the page. |
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| 33. What if one of my blinds breaks? |
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Answer:
We're here to help. Just call the
number on this page and ask for the Customer Service Department. One of our experienced associates will help
you. |
